Talk to a human in 60 seconds
We’re online 24/7. Most setup questions get answered while you’re still on the page.
Fastest path to a real human. Send a message — usually answered in under 4 minutes.
Better for longer questions or attachments (screenshots, logs). Replies within the hour.
Hours
24/7/365 — including weekends and holidays. We have agents on three continents covering every time zone.
Always open.
Common questions
Quick answers to the things most subscribers ask.
How do I set up Vyrant on my Firestick?
Open the app store on Firestick → install “Smart Player” or your preferred player → enter the credentials we emailed. Full 3-minute video walkthrough is in your welcome email. Stuck? WhatsApp us screenshots and we’ll do it live.
My stream is buffering — what should I check?
Run a speed test (fast.com). You need at least 25 Mbps for HD and 50 Mbps for 4K. If you’re seeing buffering with adequate speed, try switching to our EU server — settings → server → EU-West. Still bad? WhatsApp us your log and we’ll diagnose.
Can I use Vyrant abroad?
Yes — your subscription travels with you. Some local channel availability varies by region due to licensing, but the core 120,000+ catalog is available worldwide.
How do I cancel?
There’s nothing to cancel — Vyrant is prepaid. When your term ends, access pauses unless you choose to renew. No auto-debit, no surprise charges.
How do I request a refund?
Email support@vyrant.tv within 7 days of your purchase with your order number. We process refunds the same business day, no questions asked. See our Refund Policy.
I bought 5 devices but only one works. Why?
The 5-device plan uses 5 simultaneous-stream credentials — you log in with the same email/password on up to 5 devices and all 5 can stream at the same time. If you’re seeing a “max devices reached” error, WhatsApp us and we’ll reset your sessions instantly.
How do I upgrade to a longer plan?
Just buy the new plan from the pricing page. Your current access stays active until its end date — we then add the new term on top. No action needed from you to “merge” the plans.
Why do I need an EPG / TV guide?
The EPG (electronic program guide) tells your player what’s on each channel and when. Vyrant ships a built-in EPG for every channel — you’ll see it automatically inside any compatible player.
My order was approved but no email arrived. Help?
Check your spam folder first — about 15% of welcome emails land there. If it’s not there, WhatsApp us your order number and we’ll resend immediately.
Can I switch from one device to another?
Yes — log out on device A, log in on device B. Your subscription isn’t device-locked. The standard plans allow one simultaneous stream; the 5-device plan allows five.